Shipping policy

Shipping Policy for Subscription Boxes

Subscription boxes are shipped once a month on the 15th. This means that all boxes for the current month are packed and dispatched on the 15th of each month.

Subscription Start Date:

· If you subscribe before the 15th of the month, your first box will be shipped during that month's shipment period.

· If you subscribe after the 15th of the month, your first box will be shipped during the following month's shipment period.

Delivery Times: Subscribers can generally expect to receive their boxes within 3-5 business days after dispatch.

Ordered just after dispatch? Need your first box sooner? Reach out to us directly for expedited delivery on your first box only.

Tracking Information: Once your box has been shipped, you will receive a shipping confirmation containing tracking information on the mobile number provided at checkout. This will allow you to monitor the progress of your delivery.

Address Changes: To update your shipping address, please notify us by email at [email protected]. Any address changes must be made at least 48 hours before the next scheduled shipment date.

Pausing Subscription: We understand that sometimes life gets busy, and you may need to pause your subscription temporarily. To pause your subscription, please email us at [email protected] with the dates you would like to pause. Please ensure that you notify us at least 48 hours before the next scheduled shipment date. 

 

Shipping Policy for Individual Books and Non-Subscription Products

For individual books purchased from our bookstore, we offer two shipping options:

1. Same-Day Shipping: Orders placed before 12 PM Kuwait time on weekdays are eligible for same-day shipping for a fee of 3 KWD.

2. Standard Shipping: With standard shipping, you can expect to receive your items within 1-2 business days after placing your order.

 

Please note that orders are processed on weekdays. Orders placed on weekends will be processed on the next working day.

Questions or Concerns: If you have any questions or concerns regarding shipping or delivery, please don't hesitate to contact our customer support team at [email protected]